A Victorian company is providing an Australian call centre service for their clients across Australia and New Zealand.
In Australia, there has been a move over the last several years to take call centres off-shore. New technology such as NBN, allows IT Solutions and Marketing, a small, home based business in picturesque George Town Tasmania, to compete with the larger corporations and provide excellent customer support.
The company is expanding into new territories across the globe, which means increased work for Ven Grollmus of IT Solutions and Marketing.
Ven commented that “As long as I have systems and procedures in place, I have the technological skills to handle the extra work.” Ven has travelled interstate on several occasions to attend training sessions to ensure he has a complete understanding of the product.
Ven is also looking at forging strategic alliances with other home based business operators in the field of information technology and marketing to ensure that he can meet the demand, while remaining both efficient and cost effective.
IT Solutions and Marketing is a new business which strongly supports home based businesses, making them aware that with the use of new technology, they can compete with larger businesses while supplying quality solutions at a competitive price.