On a sunny Friday afternoon, I had a frantic phone call from a client. They had a phone call from a person claiming to be from their phone and internet carrier, claiming that their method of connecting to the internet would be out of service for several weeks and that they needed to show them how to get around the outage.
Sounds plausible, right? Without thinking too hard about it, you might say sure, what do I need to do. The caller instructed my client to go to a website, and download TeamViewer (a tool that several support staff use to connect to a computer remotely); the company that developed TeamViewer is reputable and had no connection with the caller, and install the software.
I have just read an interesting article where Chrome and Firefox (two common browsers for the internet), can show you a website that you think is legitimate, but is actually a phishing website hoping to get your login details.
A Victorian company is providing an Australian call centre service for their clients across Australia and New Zealand.
Is your website and blog ‘mobile’ friendly? This means, are they set up so that they can be viewed on mobile phones, tablets etc.
It can be heartbreaking and certainly stressful if you lose documents or any other data from your computer. More and more small business operators now backup their work onto a hard drive, DVD or CD. Doing this is certainly better than doing nothing, but there is now a ‘new kid on the block’